After a student recieved a grade on an essay, a parent reached out to me. I explained thoroughly the steps in completion of this essay. This student has a lot more potential. I communicated with the parent for them to revise. I took into consideration the entire child. This parent shows gratitude in the following statements: "I appreciate you stating that if he signifcantly drops his score , [I] would consider him remaking the essay....Thank you again, Ms. Ram for doing all you can and taking the time to reach out to me in response to my emails".